Some weeks back we were working on an exercise. The discussion was a very useful one. Between us, those who would design the exercise, we were discussing what the customer wants - preferences, working styles, current need and so on and so forth. As we were discussing this, we realized that the customer wants something different from what we have currently (and that is no surprise). Our current offering was too time consuming for him and he did not have the patience for that kind of an exercise. However, we still had to offer that service for the benefit of the other members in the team - and as part of the hygiene factor of the exercise. What did we do? We came up with an alternate way of doing the same thing - that would get us there - without the rigmarole (the customer) associated with our original textbook approach. With a bonus, it tied in neatly with what the customer wanted out of this particular exercise. We spoke about stated and unstated needs and inside in and outside i...
A collection of my thoughts, muses and creative pursuits from the learning and education space! A serendipitous journey over technology and operations led me into learning and education and leadership development for organizations and people. A collection of thoughts, nothing more - usually used to index and cross refer...