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Conversation skills and an insight

A few weeks ago, I got an innocuous request. Can you help a small team frame conversations with their stakeholders. I spoke with a couple of the stakeholders and heard them out in terms of the way the problem was framed.

I was lost after the initial framing. This was a topic that they had dealt with in depth through two frameworks in 6 months and I was wondering how to take them through this. This was my uncertain territory where there is a search for a solution. I usually like this uncertainty because it results in some insight sooner or later.

And sure enough thats what happened. I was able to break conversation skills into a few distinct parts, break it into what they are doing now (stakeholder inputs) and in doing so, what are they missing out on.

The breaking in the parts was not a surprise for them or for me. The what they are doing now was also not a surprise. What was not obvious was the final framing of what are they really supposed to do (as opposed to what they are doing today) and what can they do about it.

Why was this an insight? I am yet to come across a framing of this nature - perhaps thats why, though when I look back there are similar approaches in a different field though...
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