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IRCTC and ads

 IRCTC is a monopoly, yet it has irritating ads on its platform. Exactly why? Sure, source of revenue.

And oh, the IRCTC captcha I am sure is designed by a teacher. Almost feels like imposition. 

And whoever designed the chat interface in IRCTC is a genius. Dilbertian genius. 

But on a larger point, monopolies have no incentive to get better. So they continue to live on, as dinosaurs, until a meteor strikes them. 

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