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Paper to online

 Yes, digitization has made our life easier (refer to the previous post), but we are facing a few issue. Filling digital application forms. 

1. For one, it is not intuitive. It takes a lot of user effort to get it right. Mostly they are digital replicas of physical artefacts, so it is painful.

2. Scanning every document and uploading (there is no standard size, dimension, format) - so it is a circus getting it right for every form. In the physical world, it was simple, photocopy, staple and boom. 

3. The servers aren't always available, so you have keep on trying. 

Thoughts as we fill out form after form for college application!

How to make the user journey easy? The forms aren't made on any user journey - they are made purely from a bureaucractic lens and user is an afterthought. 

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