Serendipity and Learning

More automation means more training. Isnt this counterintuitive? This article is a very well written account from the perspective of piloting aeroplanes.  In a nutshell it is that as planes become more and more automated - in case of a failure, the risks are very high unless the pilot is skilled to that level and is able to handle an emergency. Todays pilots are those who can skillfully manage a plane. And when they are trained in automation - they know how to handle an issue. What happens in future as more and more basic tasks are taken over by the autopilot? And this might be an issue only for airplanes - no - it isnt. Years ago when I was handling a function, we faced this issue. As the project became more and more automated - we realised that exception handling was becoming more and more difficulty - because the skill levels of the incumbents were low.  This will begin to repeat across functions. And if you think about it - as the basic task becomes more and more easy, the differe