Every company claims to be customer first. Yet, they bombard you from day 1 on cross selling, upselling, notifications (check the types of notifications on any app), phone calls, spam emails. A grocery app has decided to add ads before the customer starts adding to the cart. It also sends me useless information on nutritional value of cabbage (yes, it does). Plus sends me useless offers on a continuous basis. I finally silenced notifications. The ecom app sends me more scratch cards than I can ever itch. And I have not managed to use a single one yet. Ditto with the payment app that sends me off on useless collections - stamps, tiles, destinations and what not. The bank, has spammed me so much I have auto blocked most numbers. And oh, the grocery app which got taken over a conglomerate, has suddenly offered me a personal loan. If you are customer first, can you please stop it? Point being: How do you know when to stop? Is it so difficult? Put yourself in the shoes of the user -
A collection of my thoughts, muses and creative pursuits from the learning and education space! A serendipitous journey over technology and operations led me into learning and education and leadership development for organizations and people. A collection of thoughts, nothing more - usually used to index and cross refer...