IRCTC is a monopoly, yet it has irritating ads on its platform. Exactly why? Sure, source of revenue. And oh, the IRCTC captcha I am sure is designed by a teacher. Almost feels like imposition. And whoever designed the chat interface in IRCTC is a genius. Dilbertian genius. But on a larger point, monopolies have no incentive to get better. So they continue to live on, as dinosaurs, until a meteor strikes them.
A collection of my thoughts, muses and creative pursuits from the learning and education space! A serendipitous journey over technology and operations led me into learning and education and leadership development for organizations and people. A collection of thoughts, nothing more - usually used to index and cross refer...