Friday, June 30, 2017

Influencing Skills: An out of the box approach

A few weeks ago, we got an opportunity to work on an Influencing Skills workshop.  Now this is a commonly requested workshop and is run in many flavours - from communication to networking to negotiation - depending on the ask.

When Madhu reached out to me, we thought how could we make it different from what is already there in the market. After a few days of intense effort, a design emerged as did a model (more on the model soon).

What we worked with as the outcome was that in this day and age, many of these concepts need to be worked on differently - both from a delivery and a design standpoint.

Madhu being a theatre expert - we attempted to weave in theatre concepts to bring out each element of influencing. For example, we put the team into an activity that was tough right at the start that brought out their own 'blocks' on 'influencing'. And rather than talk about it in the head - they experienced it in the activity and from there, was far more easier for them to surface issues than it would if they had approached it from am intellectual angle.

We used this approach at every stage. And interspersed it with the theory and role plays and situations - which, by the way, they had already brought out and experienced as part of the activity.

It was an interesting experience for us to design it with activities that 'talk' to the topic, but we were curious to see how participants reacted to it.

For us this was an experiment we had been long considering - how to combine the cognitive and the kinesthetic to create a holistic learning experience. And we are happy to share that the participants loved the design, the elicited learning approach and our methods. So, we are now working on our second in this series - an attempt to combine Design Thinking and Theatre. 

Wednesday, June 21, 2017

A trek - like life

As I completed a year of entrepreneurship, I decided to, coincidentally - take a 5 day trek across a part of the Himalayas. In this process, I learnt many a life lesson.

Though there is a goal, the goal has to be attacked in small chunks and stages. Most of the the time, the goal is not visible - at least not in the exact shape envisioned by you.

Climb the first mountain only to see the second tower ever so taller in front; climb that and see the third show a daunting face; and so on...Each time the view gets better...

When you reach the goal, you will know.

The route is never visible, you will only know it as you go forward.

The terrain keeps changing - be prepared.

The terrain is never the exact way you imagined it to be...

It is hard work - and there will be times when you will feel like giving up. At those points, just keep putting one step ahead of the other- and slowly, you will reach your destination.

Dont forget to enjoy the sights along the way.

Rest. Take a break. Then start over. Again.

Soak in the sights. The breathlessness. The tiredness. Soak in the tough parts as much as the rest parts.

Each day, pick up your stuff and keep moving.

There are ups, downs, straights, curves, winds, rain, blizzards, slips, ascents, descents - mostly these are all mixed - very rarely is it a cruise control mode.

Keep talking to your guide - they are of great help.

Find companions along the way - sometimes ahead, sometimes behind - but there are companions along the way - though it is often a lonely walk.

Sometimes it is a bull, sometimes a shepherd, sometimes a flying bird, sometimes a flower... 

Yes, it is a comforting life outside the trek - and many a time you will wonder why you are doing this at all - but that is life - the experience of doing it is unique - thats why. It is, therefore I am.

Reflect. Stretch. Prepare. Each day.

Give. Happily. Freely.

Respect the gods/values along the way...

And I promise you, you will have a great trek - through life and in trek.

Friday, June 9, 2017

Lessons from a trekking guide

A few weeks ago, we went on a fairly arduous (by our standards) trek. We had a guide taking us over somewhat difficult terrain. None of the trekking team members were experienced - they were as good as first timers with varying levels of fitness. There were many challenges - distance, climb, weather, terrain, language - and he had no idea who this team was and we had no idea who he (and his team) was.

The trekking team was 5 members plus 7 helpers (cook, porter, helper) led by a guide.

The team started with a lot of enthusiasm - as all teams do and burnt themselves before the first rest stop. Not that we realized it - except for the huffing and puffing - but he gave us an unscheduled stop and asked us to have lunch. That automatically slowed us down. Lesson: Pace your team

Day 1 night there was a terrible storm - the kind of which I have never seen in my life. It was a blizzard, rains, strong winds, tents threatening to get uprooted - and while the team panicked, this guide was captain cool. He did nothing - not even stepping out of the tent - but when we walked up to him - in the middle of the night, he was awake and asked us to stay put and reassured that they were around. Lesson: Stay calm in crises. Dont Panic.

Post storm- the next morning, we all went to him and asked him if the trek has to be called off. He said, we will take a call based on the weather - worst case, we will wait out a day till the weather clears and do a day hike. But he said, with a little effort we can still complete the trek as planned. Either way he said, lets wait for a few hours and take a call based on the situation. And a few hours later, we were on our way - shaken, but he said, I will get you there in 5 hours - and he did - to the minute. Lesson: Do not dismiss the fears of your team, but do not encourage them either. Lead from the front with confidence.

There were people of varying fitness levels - almost Level 1 to 5 on a scale of 5. Whenever Level 5 went too far or Level 1 lagged behind, he took a break (mostly at some turning point) to ensure the group stayed compact. Sometimes he was ahead, sometimes behind - leading from the front or encouraging from the back, but he was never out of eyesight for too long. Lesson: Be visible - on the front.

There were foreigners - and he was not the most comfortable with English - but he communicated with the team at every point. He sat to learn English from the foreigner (thats the only way my English will improve, he said), he spoke about the topics of interest to each team member as the trek went along. Lesson: Communicate - with empathy. Most of the communication was about us - not him. And learn. So what if you know everything - the guide knew the terrain inside out - he was still learning from every trek he went on.

Each day after the trek ended - he took care of his staff - talking to them, encouraging them, getting them to mingle with us. His staff was hardly comfortable with Hindi - leave along English - and were very simple rural folk, but he ensured that we all bonded over a bonfire. Lesson: Bonding of teams needs to be worked on constantly.

At no point, did he assert his superiority over us - though he was vastly superior in terms of terrain, fitness, knowledge. He made us feel comfortable at every stage. Lesson: Take your team with you.

When each of us asked how we were doing - his answer was the same - you are doing well to your capacity. "Theek hi ho" - was his lingo for "you are doing well".  Lesson: Keep the encouragement going.

Each day his team started with a prayer to the "Devta" to assure the safety of the trek. On the way, if any "devta" was not in good shape - the small shrines along the way - he ensured that it was made alright. Lesson: Abide by the values of the place.

Was it tough? Yes
Did we enjoy the journey? Yes
Did we reach the goal? Yes

Epilogue: At many parts of the trek, the goal seemed unreachable. At no point did he scare us of the enormity of the goal (it was big for us). He broke the goal into small chunks, made us aware of the time it would take (based on his assessment of us as a team), kept us going, encouraged at every step without being in your face and celebrated the success each night with a bonfire and a good dinner.

And we enjoyed being led by this man - a simple young man from Himachal, who though uneducated by our standards -  was practicing many tenets of leadership that we find difficult to practice. Hats off to you Sanju.