Friday, August 15, 2014

Stated and Unstated

Years ago, practically on the first day of my career - I was given some advice. "Today, our hiring process guarantees that almost anybody we hire can do what they are told to do. But, what differentiates the high performer is the ability to do what they are not told to do"

Simple profound words.

A few weeks back interacting with a set of first time supervisors - this became the focal point of discussion. The first time you manage work - the entire expectation moves from stated to unstated needs - cracking this is perhaps the biggest learning for a newly promoted manager.

To go back to a Charles Handy terminology of Type A and Type B errors - Type A are direct mistakes and Type B are opportunities lost - this is also like that. Doing what one is told to do - and then finding out other things to do that are not directly in your 'stated' line of responsibility.

This is the one thing that makes a big difference in my view...

Evolving through!

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